Privacy Policy

At Create Himalaya Adventure, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request travel information, or book trekking, tours, expeditions, and other travel services with us.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and what choices you have regarding your personal information.

By using the Create Himalaya Adventure website or requesting our travel services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

For questions regarding this Privacy Policy, please contact Create Himalaya Adventure through the contact details provided on our official website.

About This Privacy Policy

Create Himalaya Adventure is a Nepal-based trekking and adventure travel company providing trekking, mountain tours, cultural journeys, sightseeing tours, expeditions, and customized travel experiences in Nepal and the Himalayan region.

We collect and process personal information only when it is reasonably necessary to respond to your inquiry, arrange your requested travel services, communicate with you, improve our services, meet legal requirements, or protect the safety and interests of our customers and business.

We aim to collect only information that is relevant to the service or purpose for which it is requested.

What Personal Information Do We Collect?

Depending on the service you request, we may collect different types of information.

This may include:

• Full name
• Date of birth or age
• Gender, where required for travel arrangements
• Nationality
• Passport details
• Passport copy when required for permits, flights, or other travel arrangements
• Country of residence
• Email address
• Telephone or WhatsApp number
• Emergency contact details
• Home or billing address
• Travel dates
• Trekking or tour preferences
• Dietary requirements
• Accommodation preferences
• Flight information
• Travel insurance information
• Relevant medical or fitness information voluntarily provided for a trekking or expedition
• Payment and transaction information
• Information provided through inquiry or booking forms
• Reviews, feedback, photographs, or other content you voluntarily submit
• Information relating to your communication with our team

We may also receive information from a travel agent, group organizer, family member, employer, or another person authorized by you to make a booking or inquiry on your behalf.

You should provide only accurate and necessary information. If you provide information about another person, you should have their permission to do so.

Why Do We Collect Your Information?

Create Himalaya Adventure may use your personal information for legitimate business and travel purposes, including:

• Responding to your travel inquiries
• Preparing trekking and tour proposals
• Creating customized itineraries
• Confirming bookings
• Arranging accommodation and transportation
• Processing trekking and conservation permits
• Arranging domestic or international travel services where requested
• Organizing guides, porters, vehicles, and other travel services
• Understanding dietary or logistical requirements
• Supporting health and safety arrangements during a trek or expedition
• Communicating itinerary updates and important travel information
• Processing payments and maintaining financial records
• Providing customer support
• Handling changes, cancellations, or emergencies
• Improving our trekking and tour services
• Responding to feedback and reviews
• Sending requested newsletters or promotional information
• Meeting applicable legal, immigration, taxation, and regulatory requirements
• Preventing fraud, misuse, or unauthorized activity
• Maintaining internal business records

We do not collect personal information simply because it is available. We seek to use information for a clear and legitimate purpose connected with our business or your relationship with us.

Information Required for Trekking and Tour Bookings

Some information is essential to arrange travel services in Nepal and elsewhere.

For example, passport information may be required when arranging flights, permits, hotel bookings, or other services. Emergency contact information may be important for safety during trekking or adventure activities.

Certain medical, dietary, or fitness information may also be requested when it is relevant to your chosen trek, expedition, or tour.

If you do not provide information that is necessary for a particular service, Create Himalaya Adventure may be unable to complete the booking or provide that service.

Where information is optional, you may choose not to provide it.

How Do We Collect Personal Information?

We may obtain information through:

• Our website inquiry forms
• Online booking forms
• Email communication
• Telephone calls
• WhatsApp or other communication channels
• In-person conversations
• Travel agents or booking partners
• Forms completed during the booking process
• Trekking or tour registration documents
• Permit and travel documentation
• Customer feedback forms
• Reviews and testimonials
• Newsletter subscriptions
• Other direct communication with you

Information may be provided directly by you or by an authorized person acting on your behalf.

Consent to Use Personal Information

Where appropriate, Create Himalaya Adventure may obtain your consent before collecting or using personal information.

Consent may be provided through:

• An online booking or inquiry form
• Written communication
• Email
• Verbal communication
• Agreement with booking or travel documents
• Communication through an authorized travel agent or representative

You may withdraw consent for certain optional uses of your information. However, withdrawing consent may affect our ability to provide a service when the information is necessary for that service.

Sharing Personal Information With Service Providers

To organize your trip, Create Himalaya Adventure may need to provide relevant information to trusted service providers.

Depending on your itinerary, these may include:

• Trekking guides
• Porters
• Hotels and teahouses
• Airlines
• Transportation companies
• Travel agencies
• Permit authorities
• Government or immigration authorities
• Insurance providers
• Payment processors
• Equipment providers
• Local suppliers
• Emergency or rescue service providers
• Other companies directly involved in delivering your requested travel services

We aim to provide only information that is reasonably necessary for the particular service.

For example, passport information may need to be provided to an airline or relevant authority when arranging a flight or travel permit.

These third parties may have their own privacy policies and legal obligations. Information shared with them may therefore be subject to the laws and practices applicable to their organization and location.

We Do Not Sell Your Personal Information

Create Himalaya Adventure does not sell, rent, or trade your personal information for monetary gain.

We may use selected service providers and technology platforms to operate our website, communicate with customers, process bookings, process payments, analyze website performance, or promote our services.

Where third-party services are used, we seek to work with providers that handle information appropriately and only for legitimate business purposes.

Payment Information

When you make a payment for a trekking or tour service, payment information may be processed through the relevant bank, payment gateway, card processor, or other authorized financial service provider.

Create Himalaya Adventure does not need to retain complete payment-card information when it can be securely processed by an authorized payment provider.

You should never send confidential payment credentials, passwords, PINs, or other sensitive financial information through an unsecured communication channel.

Protection of Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and our systems, protective measures may include:

• Password protection
• Restricted access
• Secure systems
• Appropriate administrative controls
• Staff awareness and confidentiality practices
• Security monitoring
• Reasonable precautions when sharing information with service providers

However, no website, online platform, email service, or method of transmitting information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted online.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

A cookie is a small data file stored on your device by your web browser. Cookies can help websites remember certain information and provide a smoother browsing experience.

Create Himalaya Adventure may use cookies for purposes such as:

• Improving website functionality
• Remembering visitor preferences
• Understanding how visitors use our website
• Measuring website traffic
• Identifying popular pages
• Improving website performance
• Supporting booking or inquiry functionality
• Understanding the effectiveness of online advertising

Some cookies may be provided by third-party services used on our website.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Website Analytics and Advertising

We may use third-party analytics or advertising technologies to understand website traffic, visitor behavior, and the effectiveness of our marketing campaigns.

These services may use cookies or similar technologies.

Such third-party providers may collect information in accordance with their own privacy policies. We encourage visitors to review the privacy practices of any third-party service they interact with.

Email Marketing and Newsletters

Create Himalaya Adventure may occasionally send newsletters, trekking information, travel updates, special offers, or other promotional communications if you have requested or agreed to receive them.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant email or by contacting us.

Even if you opt out of promotional communications, we may still contact you regarding an existing booking, payment, itinerary change, safety matter, or other transaction-related issue.

Customer Reviews, Photos, and Testimonials

If you voluntarily provide a review, testimonial, photograph, video, or other content relating to your experience with Create Himalaya Adventure, we may request permission to use that material for legitimate promotional or informational purposes.

We will not assume permission to publicly publish private information simply because it was shared with our team.

If you believe that your photograph, testimonial, or other personal content has been published incorrectly or without appropriate permission, please contact us so that we can review the matter.

Children’s Privacy

Our services are generally intended for travelers who can legally make travel arrangements or whose bookings are made by a parent, guardian, or authorized adult.

We do not knowingly seek to collect unnecessary personal information from children.

If information relating to a minor is required for a legitimate travel service, it should be provided by a parent, guardian, or authorized representative where appropriate.

International Transfer of Information

Trekking and international travel frequently involve service providers located in different countries.

As a result, certain personal information may be shared with airlines, hotels, travel companies, payment providers, insurance companies, government authorities, or other suppliers operating outside your home country.

The privacy laws applicable to those organizations may differ from the laws in your country.

By requesting services that require such arrangements, you understand that relevant information may need to be transferred or shared internationally to complete the requested service.

How Long Do We Keep Your Information?

Create Himalaya Adventure retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing your booking
• Providing customer support
• Maintaining business and financial records
• Meeting legal or regulatory obligations
• Resolving disputes
• Protecting our legitimate business interests

When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

Your Privacy Rights

Depending on the applicable law, you may have rights concerning your personal information.

These may include the right to:

• Ask what personal information we hold about you
• Request access to your information
• Ask us to correct inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for optional processing
• Object to certain uses of your information
• Unsubscribe from promotional communications
• Ask questions about how your information is handled

To make a privacy-related request, please contact Create Himalaya Adventure through the contact details published on our website.

We may need to verify your identity before processing certain requests.

Third-Party Websites and Links

Our website may contain links to third-party websites, including airlines, hotels, government authorities, payment services, social media platforms, travel resources, or other websites.

Create Himalaya Adventure is not responsible for the privacy practices, security, content, or policies of websites operated by third parties.

When you leave our website, we recommend reviewing the privacy policy of the website you visit.

Disclaimer

General Travel Information Disclaimer

The information published on the Create Himalaya Adventure website is intended to provide general travel, trekking, tour, and adventure information.

We make reasonable efforts to keep our website content accurate and useful. However, trekking routes, weather conditions, transportation schedules, accommodation availability, government regulations, permit requirements, prices, flight operations, and other travel conditions may change.

Therefore, website information should not always be treated as a guarantee that a particular condition, price, route, service, or schedule will remain unchanged.

Trekking and Adventure Disclaimer

Trekking, mountaineering, hiking, high-altitude travel, and other adventure activities involve inherent risks.

These risks may include:

• Altitude-related illness
• Extreme weather
• Snow, ice, and avalanches
• Landslides and rockfall
• Difficult or slippery trails
• River crossings
• Road or flight disruptions
• Delayed rescue or evacuation
• Physical exhaustion
• Injury or illness
• Changes in trail conditions
• Natural disasters
• Other unforeseen circumstances

Although Create Himalaya Adventure and its professional staff take reasonable safety precautions, certain risks cannot be completely eliminated.

Travelers are responsible for honestly informing us about relevant medical, fitness, dietary, or other conditions that could affect their safety or ability to participate in a trip.

Weather and Flight Disclaimer

Mountain weather can change rapidly.

Domestic flights in Nepal, particularly flights to mountain destinations, may be delayed, cancelled, diverted, or rescheduled because of weather, visibility, technical problems, airport conditions, operational issues, or other circumstances beyond our control.

Similarly, trekking itineraries may need to be modified because of snow, rainfall, landslides, road conditions, trail closures, health concerns, or other safety considerations.

Create Himalaya Adventure may recommend itinerary changes when necessary to protect travelers and maintain a practical travel plan.

Emergency, Rescue, and Evacuation

In the event of illness, injury, severe weather, altitude problems, natural disaster, or another emergency, the planned itinerary may need to change.

Rescue and evacuation arrangements may involve helicopters, vehicles, local authorities, medical facilities, guides, insurance companies, or other emergency service providers.

The availability, cost, timing, and accessibility of emergency services can vary according to location and conditions.

Travelers are strongly encouraged to obtain appropriate travel insurance that covers trekking, high-altitude activities, medical treatment, emergency evacuation, trip interruption, and other relevant risks.

Travel Insurance

Travel insurance is strongly recommended for all trekking and adventure travelers.

Depending on the nature of your trip, appropriate insurance may cover:

• Medical expenses
• Emergency evacuation
• High-altitude trekking
• Trip cancellation
• Trip interruption
• Flight delays or cancellations
• Lost or damaged baggage
• Personal accident
• Other travel-related risks

Travelers should carefully read their insurance policy and confirm that their planned trekking altitude and activities are covered.

Create Himalaya Adventure is not an insurance provider and cannot guarantee that a customer’s insurance policy will cover a particular claim.

Accuracy of Website Information

We aim to publish accurate and current information, but occasional errors, omissions, outdated information, or typographical mistakes may occur.

Information such as:

• Trekking distances
• Altitudes
• Travel times
• Prices
• Permit fees
• Accommodation details
• Flight schedules
• Transportation schedules
• Government regulations
• Weather information
• Itinerary duration

may change without prior notice.

Where an official authority, airline, hotel, local government body, or other service provider changes its rules or charges, the latest applicable information may differ from information previously published on our website.

Prices and Services

Prices displayed on our website may change according to season, availability, exchange rates, transportation costs, accommodation rates, government fees, permit charges, supplier costs, and other factors.

A price becomes applicable to a particular booking according to the quotation, invoice, booking confirmation, or agreement provided by Create Himalaya Adventure.

Unless specifically stated otherwise, website prices should not be considered a permanent price guarantee.

Changes to Itineraries

Trekking and adventure itineraries are planned according to normal operating conditions.

However, guides and the company may recommend reasonable itinerary adjustments when circumstances require them.

Possible reasons include:

• Weather
• Trail conditions
• Altitude and acclimatization
• Health and safety
• Transportation disruptions
• Local conditions
• Government restrictions
• Natural disasters
• Accommodation availability
• Other unforeseen circumstances

Safety and practical travel considerations may take priority over following an itinerary exactly as originally published.

Intellectual Property

Unless otherwise stated, website text, original photographs, graphics, logos, designs, itineraries, and other materials published by Create Himalaya Adventure are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, republish, sell, distribute, or commercially exploit our original website content without prior written permission.

If you wish to use any Create Himalaya Adventure content for educational, editorial, promotional, or commercial purposes, please contact us for permission.

Changes to This Privacy Policy

Create Himalaya Adventure may update this Privacy Policy when necessary to reflect changes in our services, technology, legal requirements, business practices, or privacy procedures.

When significant changes are made, the updated version will be published on our website with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, wish to unsubscribe from promotional communication, or have concerns about how your information is handled, please contact:

• Create Himalaya Adventure
• Kathmandu, Nepal
• Email: info@createhimalaya.com
• Phone/WhatsApp: +9779841128881
• Website: www.createhimalaya.com

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.

Final Disclaimer

By using the Create Himalaya Adventure website and requesting our services, you acknowledge that adventure travel involves risks and that information available online may change according to circumstances beyond our control.

Create Himalaya Adventure strives to provide reliable information, responsible travel services, professional guides, and appropriate assistance. Nevertheless, travelers should make informed decisions, follow safety instructions, maintain suitable travel insurance, and comply with the instructions of guides, authorities, and service providers during their journey.

Create Himalaya Adventure reserves the right to update, modify, or amend this Privacy Policy and Disclaimer when necessary.